Digital Transformation of The Collections Industry in a Pandemic Era: The Voice of the Leaders

Publicado: 26 de Noviembre 2020

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>> 00:00:29 | DEBATE:
Experts shared views and practical experiences about debt management such as:
- Collecting more with less
- Understanding customer behaviour.
– Personalising customer journeys and treatment paths.
– Automation, Digital communication and Self Service.
– Explainable AI as a bridge between the creditor and the customer.

Speakers:
🎙️ Jacques LLORENS, CEO | Multigestión Iberia 2014 S.L.U.
🎙️ Luis Salvaterra, Managing Director | Intrum
🎙️ Fernando Brito Barros, Country Manager | QUALCO
🎙️ Volkert Reig Schmidt, CEO| Gnb Real Estate
🎙️ Moderates: Joaquim Paulo, Partner | Deloitte


>> 01:12:32 | Innovation Pitch:
QUALCO 360: Revolutionizing the management of NPLs and NPEs

Speaker:
🎙️ Nikos Vasileiadis, Senior Sales Consultant – Solutions Design | QUALCO

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